The Ms.Medicine Difference

Concierge Care is an enhanced access plan for patients who prefer a premium healthcare product. Patients with Concierge Care pay an annual fee (or monthly payments) that covers their membership in the practice, as well as all office visits, and an annual physical exam. In addition, Concierge Care patients have direct 24/7 cell phone and email access to their designated, personal physician.

The model benefits both patients and physicians. The practice accepts fewer patients so our providers can develop stronger relationships with patients, allowing for a more comprehensive, personalized approach. Patients can see their physician, or one in the practice, the same day an urgent appointment is needed. Typically, patients in a Concierge practice have better health outcomes and are more satisfied. The bottom line is that by offering a concierge membership plan, we increase the amount of time we spend together because we see fewer patients in a day. We provide greater personalized care, serve as your advocate, and decrease healthcare costs overall.

Concierge Care is an alternative payment model to insurance, so our office does not file insurance claims for you. You may be able to submit claims to your insurance directly for some visits if your insurance plan offers out-of-network benefits. If you have a Health Savings Account (HSA), you may be able to submit invoices for reimbursement.

Our providers are considered non-participating providers of Medicare. However, all of our providers can refer to specialists, hospitals and imaging facilities. If a patient has a managed care plan or Medicare, those visits, hospital stays, and imaging are typically covered by your insurance (unless you have a Medicare Advantage HMO or Medicaid).

Email and cell phone access are available through our Concierge Care plan, as concierge patients pay a premium price for direct access.

Yes, we will be able to access your medical records through an HIC (Healthcare Information Exchange) through our online electronic medical records system.

Yes. We strongly recommend you carry health insurance to help with costs for services not associated with the practice.

We can coordinate your visit to a specialist in your insurance network, and they will bill your insurance.

We are different in that neither the practice nor the patient is burdened by insurance. Many “boutique” practices charge significantly higher fees, from $3,000 to over $10,000, and still bill insurance at the much higher, insurance contracted rates. The patient is still subject to visit restrictions, insurance denials, high deductible charges, etc.

Our practices go above and beyond the traditional primary care practice in education to specialize in women’s healthcare. We built care for women, designed by women.

No. Our membership fees, as well as all ancillary offering fees, are available upon request. Since we do not participate in insurance billing we are able to secure contracted rates for items such as labs and pharmaceuticals at a much lower rate. These rates are often up to 90% lower than what you would pay utilizing your insurance coverage.

We think of “virtual visits” as a supplement to good primary care—not a replacement for in-person care. The office can offer these visits in some circumstances, when appropriate. Patients who would like to request a visit should contact the office for prior approval. In cases where a physical exam is necessary, we reserve the right to recommend a traditional clinic visit.

Our practice does have some vaccines that we can provide at a discounted rate. For patients seeking to have those vaccines covered by insurance, we are happy to provide a prescription to have vaccines administered at a local pharmacy when possible.

We ask that patients participate in their membership plan for a minimum of 6-months. After that 6-month period, if you feel that the practice isn’t a good fit for you, you can cancel with a 30-day written notice. Any fees for that month will be prorated to the cancellation date.

Yes. Practices have a limited capacity for patients, but if there is availability, a patient may rejoin the practice.